Terms and Conditions, Privacy Policy

1. GENERAL TERMS OF USE OF CARDNA.EU

This document governs the relationship between you (as the service provider) and the users of the website.

I. GENERAL PROVISIONS

These General Terms and Conditions govern the rules for using the website https://cardna.eu and the conditions for providing the "Car check by VIN number" service.
The service is provided by Yuliyan Dimitrov, acting as an individual, with contact email address: office@cardna.eu.
By using the site and filling out the request or contact forms, the user agrees to these General Terms and Conditions.

II. WORK PROCESS, PROVIDED SERVICES, AND PAYMENT

The site provides a service for collecting and providing information about the history of motor vehicles based on a user-provided VIN (Vehicle Identification Number).
Request: To use the service, the user must fill out the form on the homepage, obligatorily providing a VIN number and a valid email address.
Confirmation: After submitting the request, the user receives an automated email containing a link. By clicking on this link, the user verifies their identity (that they are a real person) and officially confirms their desire for the check.
Processing: After successful confirmation via the link, our specialist manually processes the request and prepares an individual report (protocol) for the car's history.
Delivery and Payment: The service is paid. The price for the check is 20eur. The prepared report is sent to the user's email in the form of a protected file. To get access (to open) the file, the user must pay the due amount via bank transfer through the external secure payment platform Payhip. The service provider does not collect or process users' bank data.

III. RIGHTS AND OBLIGATIONS OF THE PARTIES

The user is obliged to provide a valid email address, confirm their request via the sent link, and pay the due amount through Payhip if they wish to view the completed report.
The service provider is obliged to send the generated file within 24 hours after the initial confirmation of the link by the user.
The provider is not responsible for inaccuracies in the report, as the information is drawn from third-party databases. The service is entirely informative and does not replace a professional technical inspection of the car.

IV. LIMITATION OF LIABILITY

The provider is not liable for any direct or indirect damages arising as a result of decisions made by the user based on the provided information (e.g., a decision to purchase a car).

2. PRIVACY POLICY (GDPR)

This document explains to users what data you collect, why, and how you protect it.

1. Who are we?

The personal data administrator for the website https://cardna.eu is Yuliyan Dimitrov (an individual). You can contact me by email at: office@cardna.eu.

2. What personal data do we collect?

We only collect the data that you voluntarily provide to us through the site's forms:

Upon request for a check (Home page): Email address (mandatory), VIN number (mandatory), and Link to the ad (optional).
Payment details: We DO NOT collect and do not store data about your bank cards or accounts. All payments are processed entirely by the external platform Payhip.
Upon contact with us (Contacts Page): Email address (mandatory) and the content of your message (mandatory).

3. For what purposes and on what legal basis do we process your data?

Performance of the service: We process your email and VIN number to generate and send you the requested car report. (Legal basis: Art. 6, para. 1, letter "b" of the GDPR - performance of a contract/pre-contractual relations).
Communication: We process your email and message from the contact form to answer your questions or inquiries. (Legal basis: Art. 6, para. 1, letter "f" of the GDPR - legitimate interest).

4. To whom do we provide your data?

Your data is not sold to third parties. To perform the service, it is possible that we submit the VIN number provided by you to external systems/databases to check the car's history. We also use trusted hosting service providers SuperHosting, where the data is physically stored.

5. How long do we store your data?

Data from submitted requests (email and VIN) is stored for a period of 1 year after the report is sent, for the purpose of resolving potential consumer disputes.
Data from the contact form is stored until the final conclusion of the communication with you, after which it is deleted.

6. What are your rights?

According to the GDPR, you have the following rights:

Right of access to your personal data;
Right to rectification of inaccurate data;
Right to erasure ("right to be forgotten");
Right to restriction of processing;
Right to object to processing.

To exercise any of these rights, please contact me at office@cardna.eu.

If you believe that your rights have been violated, you have the right to file a complaint with the Commission for Personal Data Protection (CPDP) - www.cpdp.bg.